Paper or feed issues
Let us know if paper is jamming, feeding unevenly or not coming through.
Tell us what your copier or printer is doing. Share the machine brand and model, describe the issue, and our team can discuss how to proceed.

Not sure what the fault is? Describe what you see or hear and include any error message on the screen.
Let us know if paper is jamming, feeding unevenly or not coming through.
Describe marks, fading, streaks or other changes in the copies or prints.
Share any error code or message and tell us when it appears.
These are examples to help explain the problem. Service availability depends on the machine and issue; contact us to discuss your situation.
When you contact us about a repair, include whatever you know. You can send a photo of the display or a sample page if that helps explain the issue.
Call or message Eshermarge with the machine model and a short description of the problem. We’ll discuss availability and possible next steps with you.